php65 Privacy Policy

1. Who We Are

php65 ("we," "us," "our," or "the Company") is the operator of the online casino and sports betting platform accessible at https://php65.org. php65 operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and is subject to applicable Philippine gaming, financial, and data protection laws. For purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), php65 acts as a Personal Information Controller with respect to the personal data of registered players and website visitors.

Our registered contact email for data privacy matters is [email protected] (plain text — not a clickable link). See Section 14 for Data Protection Officer contact details.

2. Personal Data We Collect

php65 collects the following categories of personal data in connection with your registration, use, and interaction with our platform:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued Philippine ID
• Date of birth (for age verification — 21+ requirement under PAGCOR rules)
• Residential address (province, city/municipality, barangay, ZIP code)
• Mobile number (Philippine format — used for account authentication and OTP delivery)
• Email address
• Government-issued ID type and ID number (PhilSys, driver's license, passport, SSS/GSIS ID, Voter's ID)

2.2 Financial Data

• GCash mobile number and transaction reference numbers
• PayMaya account details where used
• Bank account details (BPI, BDO, Metrobank, or other linked banks) where provided for withdrawal processing
• Deposit and withdrawal history, transaction amounts, and timestamps
• Source of funds documentation where requested under PAGCOR KYC / AMLC compliance obligations

2.3 Gaming & Behavioral Data

• Game play history, bet amounts, win/loss records, and session durations
• Bonus claims, wagering activity, and promotional participation records
• Responsible gaming settings (deposit limits, self-exclusion status) associated with your account

2.4 Technical & Device Data

• IP address and approximate geolocation (city/region level)
• Device type, operating system, browser version, and screen resolution
• Session logs, login timestamps, and access records
• Cookies and similar tracking technologies (see Section 9)

2.5 Communications Data

• Records of your correspondence with php65 customer support, including live chat transcripts and email exchanges
• Records of any complaints, dispute submissions, or responsible gaming requests

3. How We Collect Your Data

php65 collects personal data through the following channels:

• Direct collection: Information you provide when registering a php65 account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and behavioral data collected automatically through the platform, including cookies, server logs, and analytics tools, as you browse and interact with php65.org.
• Third-party sources: Identity verification data from PAGCOR-approved KYC service providers; fraud and anti-money laundering screening data from compliance data partners; payment verification data from GCash, PayMaya, and linked banking institutions.

4. Legal Basis for Processing

php65 processes your personal data on the following legal bases under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual necessity: Processing required to fulfill our obligations to you under the php65 Terms & Conditions, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, Anti-Money Laundering Act (AMLA) reporting obligations, Bureau of Internal Revenue (BIR) requirements, and other applicable Philippine laws.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics — where these interests do not override your fundamental privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, voluntary, and informed consent. You may withdraw consent for marketing at any time by contacting support.

5. How We Use Your Personal Data

php65 uses the personal data we collect for the following purposes:

• To register, verify, and manage your php65 player account, including identity verification in compliance with PAGCOR KYC requirements.
• To process deposits and withdrawals through GCash, PayMaya, BPI, BDO, Metrobank, and other connected payment channels.
• To deliver casino games, live dealer services, sports betting, bingo, and all other platform features to your account.
• To administer bonuses, promotions, and loyalty programs for eligible php65 players.
• To detect and prevent fraud, money laundering, multi-accounting, and other forms of platform abuse.
• To monitor responsible gaming behavior and apply player protection measures, including deposit limits, self-exclusion, and intervention contacts where required under PAGCOR guidelines.
• To provide 24/7 customer support via live chat and email.
• To send transactional communications — account alerts, OTPs, payment confirmations, and security notifications — to your registered mobile number and email address.
• To send promotional communications about php65 offers, new games, and platform updates, where you have consented to receive such communications.
• To comply with PAGCOR audit requests, AMLC reporting obligations, and other legal and regulatory requirements applicable to php65.
• To improve the php65 platform through aggregated analytics and user experience research.

6. Sharing Your Personal Data

php65 does not sell your personal data to third parties. We share personal data only in the following limited circumstances:

• PAGCOR and regulatory authorities: php65 is legally required to provide player data to PAGCOR upon request as a condition of our operating license. We also report suspicious transactions to the Anti-Money Laundering Council (AMLC) as required under the AMLA.
• Payment processors: GCash (operated by G-Xchange, Inc.), PayMaya, and linked banks receive the minimum data necessary to process your deposits and withdrawals securely.
• KYC and identity verification providers: PAGCOR-approved third-party identity verification services process your ID documents to complete account verification. These providers are bound by data processing agreements.
• Game software providers: Your game session data (player ID, bet amounts, game results) is transmitted to licensed game software providers to deliver gameplay. These providers do not receive your full personal profile.
• IT and security service providers: Cloud hosting, platform security, and fraud detection vendors who process data on our behalf under strict contractual data protection obligations.
• Law enforcement: Where required by a valid court order, subpoena, or lawful request from Philippine law enforcement authorities.

7. Data Retention

php65 retains personal data for the following periods:

• Active accounts: For the duration of your php65 account registration and for a minimum of five (5) years after account closure, as required by PAGCOR licensing conditions and the AMLA's record retention requirements.
• KYC documents: Identity verification documents are retained for a minimum of five (5) years after the last transaction on your account, in compliance with AMLC obligations.
• Financial transaction records: All deposit, withdrawal, and wagering records are retained for a minimum of five (5) years post-transaction.
• Support correspondence: Live chat logs and email records are retained for two (2) years from the date of the interaction, unless related to an open complaint or regulatory inquiry.
• Marketing data: Where consent-based marketing data is no longer needed and consent has been withdrawn, data is deleted or anonymized within 30 days of the withdrawal request.

8. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by php65:

• Right to be informed: You have the right to be informed about the personal data we collect and how we process it — which is the purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data php65 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data associated with your account.
• Right to erasure or blocking: You may request deletion or blocking of your personal data where processing is no longer necessary, except where retention is required by PAGCOR, AMLC, or other applicable Philippine law.
• Right to data portability: You may request a structured, machine-readable copy of personal data you have provided to php65 where technically feasible.
• Right to object: You may object to processing based on legitimate interests, including profiling for direct marketing purposes.
• Right to file a complaint: You may file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, contact php65 at [email protected] (plain text). We will respond to verified rights requests within fifteen (15) working days of receipt.

9. Cookies & Tracking Technologies

php65 uses cookies and similar technologies to operate the platform and improve your experience. The categories of cookies used are:

• Strictly necessary cookies: Required for the platform to function — session management, login authentication, security tokens, and fraud prevention. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Store your preferences — language settings, game lobby layout, and responsible gaming tool configurations.
• Analytics cookies: Collect aggregated, anonymized data about how players use php65.org to help us improve the platform. No individually identifying data is transmitted through analytics cookies.
• Marketing cookies: Used only where you have consented to receive promotional communications. You may withdraw consent for marketing cookies at any time by contacting support or adjusting your browser settings.

Standard browser settings allow you to delete or block cookies at any time; however, disabling strictly necessary cookies will impair your ability to use the php65 platform.

10. Security Measures

php65 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption on all data transmissions between your device and php65 servers.
• Encrypted storage of passwords using industry-standard hashing algorithms — php65 staff cannot view your password.
• Two-factor authentication (2FA) available for all player accounts — strongly recommended.
• Role-based access controls limiting internal staff access to personal data on a need-to-know basis.
• Regular independent security audits and penetration testing of the php65 platform infrastructure.
• Automated anomaly detection for suspicious login activity, with real-time alerts to registered account holders.

In the event of a personal data breach that poses a real risk to data subjects, php65 will notify affected players and the National Privacy Commission within 72 hours of becoming aware of the breach, in accordance with NPC Circular No. 16-03.

11. Children's Privacy

The php65 platform is strictly for adults aged 21 years and over, in accordance with PAGCOR requirements. php65 does not knowingly collect personal data from individuals under 21 years of age. If we become aware that a player account has been registered by a person under 21, the account will be immediately suspended, all funds will be reviewed, and the matter will be reported to PAGCOR. Parents and guardians who believe a minor has registered an account on php65 should contact us immediately at [email protected].

12. Cross-Border Data Transfers

Some php65 service providers — particularly game software providers and cloud infrastructure vendors — may process data outside the Philippines. Where such transfers occur, php65 ensures that: (a) the recipient country provides an adequate level of data protection; or (b) appropriate contractual safeguards are in place, including data processing agreements that impose obligations equivalent to those required under the Philippine Data Privacy Act of 2012. php65 will not transfer your personal data to jurisdictions that do not provide adequate protection without your explicit consent, except where required by PAGCOR or applicable Philippine law.

13. Changes to This Privacy Policy

php65 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or PAGCOR requirements. Where changes are material, php65 will notify registered players via email or in-platform notification at least 14 days before the changes take effect. The current version of this Privacy Policy is always accessible at https://php65.org/privacy-policy. Your continued use of the php65 platform after the effective date of any update constitutes your acceptance of the revised Policy.

14. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the php65 Data Protection Officer:

Data Protection Officer, php65
Email: [email protected]
(Note: Email address is displayed as plain text only — not a clickable link.)

You may also file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights under Republic Act No. 10173 have been violated. Information on how to file a complaint is available on the NPC's official website.